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UK DELIVERY
HOME DELIVERY
- We will do our best to get your order out to you as fast as we can. Deliveries to personal addresses will be dispatched within 3-5 working days, however, at peak times of the year (July - September) deliveries may take longer.
- On completion of your order, you will receive an email notification along with tracking details from Royal mail.
- Please allow 48 hours from despatch for delivery.
SCHOOL DELIVERIES
Not all schools accept deliveries; please speak to your school to check if this service is available.
- Deliveries into school are free of charge.
- Deliveries into school are despatched on the Friday before the 2nd and 4th Monday of each month*.
- Please note Primary Schools do not accept deliveries during the summer holidays.
- You will receive an email telling you when your order has been packed and ready to be sent. Your order will then be included in the next scheduled delivery into school. Please refer to the chart below.
- Please speak to the school office to check when they are happy for you to collect your order.
| FREE INTO SCHOOL DELIVERIES 2023 | |||||||||||
| January 2023 | February 2023 | March 2023 | April 2023 | May 2023 | June 2023 | July 2023 | August 2023 | September 2023 | October2023 | November 2023 | December 2023 |
| Order by 1st January | Order by 12th February | Order by 5th March | Order by 16th April | Order by 30th April | Order by 4th June | Order by 25th June | No deliveries into | Order by 27th August | Order by 1st October | Order by 5th November | Order by 3rd December |
| Delivery on 16th January | Delivery on 20th February | Delivery on 13th March | Delivery on 24th April | Delivery on 8th May | Delivery on 14th June | Delivery w/c 10th July | school unless | Delivery w/c 11th September | Delivery w/c 9th October | Delivery w/c 13th November | Delivery w/c 11th December |
| Order by 15th January | Order by 19th February | Order by 16th March | Order by 14th May | Order by 18th June | publicised on school | Order by 12th Spetember | Deliveries will vary | Order by 19th November | |||
| Delivery on 23rd January | Delivery on 27th February | Delivery on 24th March | Delivery on 24th May | Delivery on 26th June | website | Delivery w/c 25th September | due to half term | Delivery w/c 27th November | |||
Can I pay for express delivery?
Unfortunately, we do not offer this service.
Can I come and collect my order from Price and Buckland?
We are unable to offer this service as we do not have the facilities to allow collections.
RETURNS
Do you offer an exchange service?
Unfortunately, we are currently unable to process exchanges.
You can return your item to us within 14 days of receipt and place a new order to receive the item of your choice.
WHAT IS YOUR RETURNS POLICY?
- Items must be returned within 14 days of receipt.
- Items must be unworn and unwashed.
- Items must have all tags attached.
- Return the package by following the instructions here: FREE RETURNS
WHAT SHOULD I DO IF I RECEIVE AN INCORRECT OR FAULTY ITEM?
We're sorry to hear that you've received an incorrect or faulty item. Please contact us with your order number, the name/product code of the item you were supposed to receive and any further details.
HOW LONG DOES IT TAKE TO PROCESS MY RETURN?
Please allow up to 14 days to process your refund from the date we receive your return.
If you have not been refunded after this time, please contact us with your proof of postage information from your return carrier receipt and we will look into it for you.
CAN I RETURN AN ITEM VIA THE SCHOOL?
No, all returns have to be returned direct to us and not via the school.
Although we offer free delivery to school via courier, we do not offer a free collection service.
HOW TO RETURN
FREE RETURNS
All returns are quality checked – items should be returned in a new and unused condition and wherever possible sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy.
Please note we cannot take responsibility for any lost packages.