How do I order online?
It’s easy! Browse through the products and add them to your basket. Once you are happy with your selection/s you will need to log in or register if you don’t already have an account with us. When you’re logged in, you can purchase any of your school’s uniform, payable by debit or credit card. Orders are currently being despatched to a home or work address within 5 working days.
Can I place my order over the phone?
Unfortunately, due to security reasons, we are unable to process orders over the phone, although we are happy to guide you through the online ordering system.
I cannot find the item/size that I’m looking for.
In the first instance, please contact us as it maybe we don’t supply the item you are looking for. Alternatively, you can contact our customer service team on 0115 964 0827 or firstname.lastname@example.org
What happens once I’ve placed my order?
If you have chosen a personal address your order will be despatched once you’ve received your confirmation e-mail within 5 working days of you placing your order. You will then receive an e-mail and SMS text from Royal Mail with your orders tracking information. You can also log into your account to review your order details.
If you have chosen delivery into your school your order will be included with the next scheduled delivery. Direct to school deliveries are made on the 2nd and 4th Monday of each month*.
*Excluding school holidays
Why has my order not been despatched yet?
If you received an order confirmation then you can rest assure that we are getting your order ready to be despatched. If you have selected home delivery, you will receive SMS updates from Royal Mail and a tracking number to inform your of your deliveries progress.
Can my order be amended, cancelled or added to?
During our peak period in the summer months, we are unable to amend or cancel your order due to the volume of orders that we receive daily.
If you’d like to modify your order outside of the peak period, give our Customer Services team a call and we’ll do our best to accommodate – though please note that we cannot always guarantee amendments.
Once orders have been placed they cannot amend or add to.
Can I return items from my order for an exchange?
Rather than operating an exchange service, we ask that you return your items for a full refund and then place a new order. All refunds are made back to the card used to make the original purchase.
How do I return an item?
All returns are quality checked – items should be returned in a new and unused condition and wherever possible sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy.
My item is faulty or I have received the incorrect garment, what should I do?
Please contact our customer service either via email; email@example.com or call us on 0115 9640827.
Can I order uniform from different schools?
Unfortunately you will need to set up two accounts using different e-mail addresses and place two separate orders. If you then get in touch with us we will be happy to refund one of the delivery charges. If you are unable to set up two accounts please contact our customer services team on 0115 759 0845 who will be pleased to help.
Can I return personalised garments?
Unfortunately, we cannot accept returns on any personalised garments.