Why isn't my username and password working?
If you haven't registered with us since we migrated over to this new website then you will need to create a new account.
How do I order online?
It’s easy! Browse through the products and add them to your basket. Once you are happy with your selection/s you will need to log in or register if you don’t already have an account with us. When you’re logged in, you can purchase any of your school’s uniform, payable by debit or credit card. Uniform is dispatched to a home or work address within 5 working days.
Can I place my order over the phone?
Unfortunately, due to security reasons, we are unable to process orders over the phone, although we are happy to guide you through the online ordering system.
I cannot find the item/size that I’m looking for.
In the first instance, please contact us as it maybe we don’t supply the item you are looking for. Alternatively, you can contact our customer service team on 0115 964 0827 or email@example.com
What happens once I’ve placed my order?
If you have chosen a personal address your order will be despatched once you’ve received your confirmation e-mail within 5 working days of you placing your order. You will then receive an e-mail and SMS text from Royal Mail with your orders tracking information. You can also log into your account to review your order details.
If you have chosen delivery into your school your order will be included with the next scheduled delivery. Direct to school deliveries are made on the 2nd and 4th Monday of each month*.
*Excluding school holidays
Why has my order not been despatched yet?
Due to the effects of COVID-19 home delivery times will be extended and there will be no into school delivery options at the moment. We will always endeavour to inform you of any changes to delivery times. If you have selected home delivery, you will receive SMS updates from Royal Mail and a tracking number to inform your of your deliveries progress.
Can my order be amended, cancelled or added to?
During our peak period in the summer months, we are unable to amend or cancel your order due to the volume of orders that we receive daily.
If you’d like to modify your order outside of the peak period, give our Customer Services team a call and we’ll do our best to accommodate – though please note that we cannot always guarantee amendments.
Once orders have been placed they cannot be added to.
Can I return items from my order for an exchange?
Rather than operating an exchange service, we ask that you return your items for a full refund and then place a new order. All refunds are made back to the card used to make the original purchase.
I would like to return items from my order for a refund, how do I do this?
Returns are simple – Please visit our Delivery & Returns Information section for further information.
My item is faulty or I have received the incorrect garment, what should I do?
Please contact our customer service either via email; firstname.lastname@example.org or call us on 0115 9640827.
Can I order for two children together?
Of course! If both your children attend the same school. If your children attend different schools you will need to set up two accounts using different e-mail addresses or contact us to amend your registered details.
Can I return personalised garments?
Unfortunately, we cannot accept returns on any personalised garments.
Staying COVID-19 Secure in 2021
Our office and warehouses are fully Covid secure, with stringent social distancing rules in place and relevant PPE equipment.